Customers keep business running and without them, there is no life in the business. It takes a great effort to win customers and even greater to sustain them. It's obvious that your CS and CX have to be top-notch because any poor effort will ruin all your hard work. Since [...]
Business Process Outsourcing or BPO industry is highly valued in the Philippines as it contributes to nearly 10% of its total GDP. Numerous young Filipino’s work in the BPO sector doing telemarketing, answering customer service calls for huge multinational companies, and giving technical support to almost every known European country. The [...]
The Philippines is considered the hub for BPO companies. There are hundreds of BPO companies currently operating in the Philippines that work with hundreds of brands, clients, and companies. Working with a BPO company in the Philippines offers many benefits with a major benefit being that it can help increase [...]
Over the past decade, the Philippines has grown to be the top destination for BPOs. The BPO industry is so massive that at least 1 million people are employed in the sector with revenue in the billions of dollars. There is a reason why BPOs are so popular in the [...]
An inbound call center is where a business receives incoming calls from customers. Most of the calls come from existing customers with a problem or question. Having an inbound call center may seem forgettable or not needed. It is actually a vital part of your business’s growth. An inbound call [...]
Across the world and in each sector of the economy, scars from COVID-19 can be seen. There is no sizable sector that has been left untouched by the pandemic. Despite the lockdowns that rolled across the world, the Philippines’ BPO industry has remained relatively stable and persists as a top [...]
Dietary supplements are so popular that surveys show that around 77% of Americans take at least one dietary supplement, a record high. That number goes even higher amongst the 35-54-year-old age range, 81%. Yet, currently, there is a growing shift to more organic dietary supplements. New products are appearing on [...]
Machine learning is designed to better itself over time and business owners are starting to notice how good it is becoming and are integrating it into the workplace. This has posed many questions, especially for employees in the Philippines’ BPO industry whose livelihoods seem threatened by the technology. That’s why [...]
Losing your job is stressful enough without the financial pressure of paying your bills. You might be facing the loss of one household income, which can strain your family’s budget. But, just because you’ve lost your job does not mean that you have to struggle to get back on your [...]
Not that long ago, the electoral college finally cast its votes, all but securing Joe Biden’s position as president of the United States. Surprising or not, Donald Trump continues to talk about election fraud conspiracies, building a significant following for his claims. He even took into consideration the possibility of [...]